Privacy & SMS Policy
Effective Date: August 8, 2026
Website: weaga.ca
At WEAGA (“Wilson Electric and Automatic Gate,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy and Terms of Service outline how we collect, use, and protect your information when you visit our website or engage our electrical, automated gate, and high-performance door installation and repair services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when requesting a quote, scheduling service, or contacting us. This may include:
- Contact Information: Name, email address, phone number, and physical billing/service address.
- Service Details: Property access information, project requirements, gate/door specifications, and emergency service notes.
- Technical Data: Browser type, IP address, device type, and basic analytical data collected via cookies to optimize website performance.
2. How We Use Your Information
We use the information collected strictly for legitimate business purposes, including:
- Providing, scheduling, and executing electrical, automated gate, and door installation or repair services.
- Responding to inquiries, service requests, and 24/7 emergency support calls.
- Sending quotes, invoices, and service updates.
- Improving our website functionality, customer service, and service offerings.
3. Sharing & Protection of Information
- No Third-Party Sale: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
- Service Providers: We may share necessary details with trusted third-party service providers (e.g., payment processors, scheduling software) strictly to fulfill our services to you.
- Data Security: We implement industry-standard administrative, physical, and technical safeguards to keep your personal data secure.
4. Service Terms & Warranty
- Quotes & Estimates: All online or phone estimates are subject to final on-site verification.
- Warranty Coverage: WEAGA provides a 2-year warranty on qualifying installations, subject to the specific terms provided in your project agreement. Warranty coverage excludes damages caused by misuse, unauthorized modifications, severe weather, or third-party tampering.
- Emergency Service: 24/7 emergency response is subject to technician availability and geographic service area constraints.
5. Third-Party Links
Our website may contain links to third-party manufacturer sites (e.g., LiftMaster, CAME, FAAC). We are not responsible for the privacy practices or content of external websites.
6. Contact Us
If you have any questions or concerns regarding this policy or your personal data, please contact us at:
- Company: WEAGA (Wilson Electric and Automatic Gate)
- Phone: (604) 943-9787
- Website: weaga.ca
SMS & Mobile Messaging Policy
By opting in to receive SMS or text messages from WEAGA (“Wilson Electric and Automatic Gate”), you agree to the following terms regarding our mobile messaging communications:
1. Types of Messages You May Receive
When you provide your phone number, submit an inquiry, or schedule a service request, you may receive text messages related to:
- Appointment confirmations and arrival windows.
- Service updates, technician status, and 24/7 emergency dispatch notifications.
- Estimates, quote follow-ups, and payment/invoice reminders.
- Direct communication with our team regarding ongoing gate or electrical projects.
2. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and wireless plan. WEAGA does not charge a separate fee for sending text messages.
3. Opt-Out & Unsubscribe Instructions
You can cancel or opt out of receiving SMS notifications at any time:
- To Opt Out: Reply STOP to any text message you receive from us. You will receive a single confirmation message stating that you have been unsubscribed.
- To Re-join: Simply contact us directly or resubmit a request on weaga.ca specifying that you’d like to opt back in to text communications.
4. Help & Support
If you are experiencing issues or need assistance:
- Reply HELP to any message you receive.
- Call us directly at (604) 943-9787.
- Reach out via our official website at weaga.ca.
5. Privacy & Mobile Data Protection
- Strict No-Sale Policy: Your phone number and mobile opt-in information will never be sold, rented, shared, or traded with third parties or affiliates for marketing or promotional purposes.
- Usage: We only use your mobile contact information to provide essential service updates and account-related communications.